| Frequently Asked Questions |
Pattern and Pattern Usage Questions
What is your return policy on patterns?
Can I sell something that I make from one of your patterns?
What do some of the knitting abbreviations in your pattern mean?
Technical Questions
What is a PDF? What is a PDF download?
I do have PDF-reading software installed, but why can't I open your patterns?
Other Questions
PATTERN AND PATTERN USAGE
What is your return policy on patterns?
All patterns are non-returnable regardless of format (paper or PDF) and regardless of whether you bought one of my patterns through Esty, Ravelry, at a craft fair or at a yarn shop.
Fom my understanding, you can still purchase the pattern and access the download link without having to be a Ravelry member. In the alternative, you can email me about the patterns you want to purchase, and I will send you a PayPal invoice. After you pay the invoice, I will manually email you the electronic files. Soon, you will also be able to purchase my patterns (hardcopy and pdf downloads) from Handicraft Café.
Can I sell something that I make from one of your patterns?
By purchasing or downloading one of my free patterns, you are purchasing or downloading my license to use the pattern for personal use only. If you would like to sell anything made from any of my patterns (whether free or purchased), you may only to so under a separate licensing agreement. This includes anything you are doing for a fundraiser or charity. Please contact me directly to request permission and send your proposal along with any requests. Thanks!
What do some of the knitting abbreviations in your pattern mean?
Although many abbreviations are the same, they can vary from country to country, and from designer to designer. A list of the abbreviations I often use can be found here.
Why do some of the charts appear to be upside-down?
To the eye, it may look like it, but some charts, such as the one in Buccaneer's Booty really are not because the sock is designed to knit from the cuff-down, thus requiring an "upside-down" chart. Yes, for you more experienced knitters, someone actually emailed and asked me this question.
TECHNICAL
What is a PDF? What is a PDF download?
PDF stands for Portable Download Format. The file type allows documents to be transferred between different types of computers. PDF downloads are computer documents which the Buyer may use on her/his own computer or print out for her/his own use. Depending on how the Seller delivers the PDF, a PDF can be a direct download that can be accessed after payment, sent as an attachment in an email or as a download link is delivered by e-mail that direct the Buyer to hosting site where the Buyer may download the pattern to their computer. When a Buyer purchases a pattern or document via PDF download, she/he will not receive anything material or tangible in the mail. In order to make the PDF file readable, on must have software to do so installed on the computer. The the software is not already installed or is an older version, on can download the latest Adobe Reader software (for free) from Adobe.com.
I do have PDF-reading software installed, but why can't I open your patterns?
Check to see if you have the latest software installed. Adobe Acrobat reader is current running and offering version 8. If you have an older version, you may not be able to open a document created with newer PDF converter software. Download a reader here.
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Who designed your logo and pattern layouts?
A talented, meticulous and all-around super professional artist of Anaphase Studios.
© Copyright Anne Kuo Lukito, 2005-2008. All rights reserved.